Secure in-platform chat
Preferred for account questions
Status: route to be confirmed and connected before production. Do not claim operational until tested.
Contact support
Route the question, protect the account.
Client support is described as available 24 hours a day from Monday to Friday. Use the department and urgency labels below to prepare a clear request.
Trade with control
Indicative 50 ms average execution, practical risk controls, and 24/5 support in one connected mobile and web platform. Actual execution varies.
Support email
Address to be confirmed
Placeholder only: verified email and sending domain must be supplied from operator documentation before production.
Telephone support
Number to be confirmed
Placeholder only: no phone number is claimed operational. Publish only after ownership, routing, hours, and recording notice are verified.
Hours: 24 hours a day, Monday to Friday (24/5), excluding announced maintenance or holiday changes. Response targets are service goals, not guarantees; complex verification, payment, execution, privacy, or complaint cases may take longer.
Departments and expectations
Account & onboarding
Applications, KYC steps, eligibility, tier questions
Initial response target: within 4 business hours
Platform & technical
Login, 2FA, charts, alerts, reports, device or session issues
Initial response target: within 2 business hours
Funding operations
Deposit/withdrawal navigation and transaction-status questions
Initial response target: within 4 business hours
Trading operations
Order reference, execution query, instrument specification, hours
Initial response target: within 2 business hours
Security escalation
Suspected phishing, unfamiliar session, compromised access
Priority triage target: as soon as practicable
Privacy & complaints
Data rights, service complaints, escalation records
Acknowledgement target: within 1 business day