Help centre
Short answers for the moments around a trade.
Use these guides for self-service, then route account-specific or security-sensitive questions through a verified support channel.
Trade with control
Indicative 50 ms average execution, practical risk controls, and 24/5 support in one connected mobile and web platform. Actual execution varies.
What happens after I apply?
Opening an account
Verify contact details, complete secure KYC and eligibility checks, await approval, enable 2FA, review live terms, then fund only through the approved account area.
What are the minimum deposits?
Five account tiers
Core $250, Active $1,000, Pro $5,000, Elite $25,000, and Signature $100,000, subject to eligibility and live terms.
Which order controls are available?
Platform & orders
Market, limit, stop, and stop-limit workflows may be available by instrument, with duration, margin, stop-loss, and take-profit controls.
How is coverage divided?
250+ markets
At least 55 forex pairs, 90 stock CFDs, 75 crypto CFDs, 20 commodity CFDs, and 10 index CFDs within the advertised 250+ range.
Is 50 ms execution guaranteed?
Platform & orders
No. It is an indicative historical average. Connectivity, liquidity, order type, market conditions, and system load affect actual execution.
What if I lose my authenticator?
Security & 2FA
Use securely stored recovery codes or the verified support route. Identity checks may be required before 2FA is reset.
Where should I fund?
Funding
Only through an approved route shown inside the authenticated account area. Never follow payment instructions from an unverified message.
Why are documents requested?
KYC
Identity and eligibility checks help meet applicable requirements and reduce account misuse. Upload only through the approved secure workflow.
Where can I review costs?
Reporting
Use history and statements to inspect spreads, commissions, financing, transaction activity, order timestamps, and realised or unrealised P/L.
When is support available?
Support
PulseGate describes support as 24/5. Channel addresses and numbers must be verified before production; response targets are not guarantees.